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As the size of our fleet grows, so do the opportunities for advancement onboard and in the corporate office. To help you reach your short and long-term career goals, we offer professional development, training, and mentoring. Our mission is to share America’s story which guides our itineraries, fuels our sales growth, and challenges us to provide enriching experiences. Even our small ship strategy is set by our belief that small ships are the best venue to share America’s story. At training, you will learn everything that is needed to prepare you for your time on board with us. Our training program is taught by our skilled Hotel Operations Trainers.
What is the duration of the shipboard positions?
Keep working hard, we are thankful to have someone as passionate, selfless, and motivated as you. Our philosophy is carrying out our Mission on the finest American ships sets our service standard and drives us to build innovative, new ships. Providing the finest experience depends on the ship itself, the crew operating, and the entire team supporting it. Only a strong team providing great customer service and caring for the guests can make an experience the finest. America’s rivers and coasts create a marine highway that crisscrosses our country.
Where are the company's offices located?
Executive Chefs are responsible for delivering the finest cuisine and ensuring a positive culinary experience at every meal by managing the entire kitchen staff. A "hands-on" and challenging position, the Executive Chef will be involved with every dish served to our guests, from general planning to presentation. The Cruise & Excursions Director is a hybrid role responsible for engaging guests both aboard and ashore. The goal is to create a fun atmosphere for our guests while socializing throughout the cruise. The Assistant Hotel Manager is responsible for providing support to the Hotel Manager.
KICK START OR ADVANCE YOUR CAREER WITH THE LEADER IN U.S. CRUISING!
Prior to his current role, Gary started as a Server onboard the American Heritage, then in 2021 he was rehired as a Guest Service Coordinator and promoted to Excursions Director in 2022. To apply for any of our positions, applicants must fill out an application through our Paycor system. After selecting the position of interest that is best suited for your experience and background, you will need to fill out the application to its entirety. Please note that at the time of your application you must be able to provide your resume as an attachment. Line Cooks work closely with other members of the culinary team every day, using only the freshest ingredients to prepare meals inspired by regional and local specialties.
Marine Operations
National Riverboat Company Closes, 508 Jobs Lost Including WA - newstalk870.am
National Riverboat Company Closes, 508 Jobs Lost Including WA.
Posted: Wed, 21 Feb 2024 08:00:00 GMT [source]
Crew members can be assigned up to twelve roommates, depending on the ship, while Senior Officers (Hotel General Managers, Executive Chefs, and Captains) have a private stateroom and bath. After successfully completing our shoreside training program, you become eligible for a ship assignment. Although we do not guarantee a specific ship for your employment, we try to match you with the best fit.
They oversee Hotel Department and ensure the quality of service, consistency of standards, and guests’ expectations are met. Each of our ships is carefully designed to make both the crew and the guests comfortable as we sail the U.S. waterways. The living quarters resemble a dormitory environment in which you can quickly make new friends.
We are continually looking for passionate, hardworking people to be part of our team and will offer incentives and rewards for exceptional leadership and service. At American Cruise Lines we recognize that our employees are our greatest asset. Our recruitment department is responsible for finding the most talented and qualified candidates to fill our on shore and on board positions. Members of our recruitment team must have great listening, interpersonal/written communication, and time management skills.
What is the duration of the shipboard positions?
The Guest Service Coordinator is responsible for welcoming guests, executing service requests, and supporting the Hotel Manager in all the ship’s office functions. They personally welcome all Eagle Society, VIP, and special guests upon embarkation and throughout the cruise. Resolve problems and achieve enhanced service “value” at every opportunity. At American Cruise Lines, we realize that our people are the key to our success.
Where are the company's offices located?
Imagine waking up in a new and exciting port of call every morning, as you help our guests experience the best in U.S. cruising. As a member of the American Cruise Lines crew you will meet interesting people from all over the world and become an important part of their journey. Along the way, coworkers become family and the ship turns into your home away from home. Living on board one of cruise ships is a unique way to travel while you build amazing friendships with fellow crew members. It’s a new and exciting environment for most people which takes some adjustment from life on shore and we ensure that you will be supported throughout the transition. At American Cruise Lines we want you to succeed while on board with us and that is why we do our very best to provide you with the necessary tools and support to do so.
Engine Room Attendants (ERA) are responsible for the maintenance and troubleshooting of all vessel machinery, equipment, and systems. Attendants perform liquid load transfers, watering, refueling, and used oil disposal, and report directly to the shipboard Mate daily. Whether it’s witnessing the wildlife and magnificent views of Alaska or experiencing the rich history and culture of the Mississippi River, as a member of our crew, everyday will offer you a new opportunity. Our Sous Chefs assist the Executive Chef with many day-to-day responsibilities and the supervision of all aspects of food production, as well as oversee our Galley Stewards. Dishwashers are responsible for the sanitation of the kitchen and all cutlery, glassware, and dishes. They also help to ensure that our galley is maintained in a pristine and safe manner.
The Housekeeping Manager is responsible for overseeing all aspects of our ship’s cleanliness, maintaining brand standards, and exceeding guest expectations in the staterooms. They lend support as needed and provide clear direction for the housekeepers. Servers are responsible for creating an excellent guest experience beyond serving by acknowledging guests by name, escorting them to their tables, as well as providing kind and efficient service. Who we are beyond thankful to have with us at American Cruise Lines/ Pearl Seas. Sarah has been with American Cruise Lines since the American Melody’s inaugural cruise in 2021 as an Excursions Director and moved into the Regional Manager of Guest Programs role in 2023.
Managers and officers work a schedule of several weeks on, several weeks off, with longer shifts during the busy season (summer and fall). After accepting a position, we will work with you to schedule your start date and organize your travel to the ship. Breaks can be prearranged with advance notice, as we need to make sure that our staffing needs are continually met. Once you have completed your time with us, we will help you with your travel arrangements to get you back home safely. Our home office is located in Guilford, CT with our sister office in Sandy, UT. Our ships travel throughout the East Coast, West Coast, Mississippi River, and Alaska.
They support the team and create a positive work environment to help provide guest with a successful dining service. Peter is one of our deckhands and when asked what he enjoys most about working for American Cruise Lines he said, “The crew, the guests, the places we stop at, and the work we get to do is all so exciting! Servers, Housekeepers, Deckhands, and Dishwashers can work for us up to 28 weeks. Managers and officers work a schedule of several weeks on, several weeks off, with longer shifts shipboard during the busy season (summer and fall). After accepting the job offer we will work with you to create your schedule and organize travelling to our ship. Once you have completed your time with us, we work with you directly to coordinate your travel arrangements to get you back safely.
The Hotel General Manager will lead the hotel and food service teams, while ensuring our guests are provided with the highest level of service in a clean and safe environment. For the past 15 weeks of her journey with American Cruise Lines, she has proven herself to be an extremely dedicated and valuable employee. Having her on our shipboard team makes the difference, especially for our guests. Her favorite memory is jet skiing in Richland, WA and her favorite itinerary is the Columbia and Snake River Cruise.
Congratulations to our very own Kim Swartzenberg, who is a Senior Cruise Specialist in our Sandy, UT office. Kim started her journey with us 5 ½ years ago when our UT office first opened and has been a driving force within our sales team. When asked what she enjoys most about her role, she responded, “It’s hard to narrow down my favorite part of this job. There are few things better than hearing “I’ve always dreamed of doing something like this” and being a part of making that happen. The company is wonderful to work for and I leave every day feeling like I accomplished something.
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